CLICK & COLLECT - Please make note of our opening hours of each store for orders that are made using the Click and Collect option.
CBK Adventure Hub / 1A Norma Crescent, Whitley Bay, NE26 2PD
UK DELIVERY
Delivery is FREE to the UK on all orders £100 or over and £6 for orders under £100.
IMPORTANT: If you qualify for free delivery by spending over £100 (or as part of any other offer) and you return a proportion of your order which brings the original value order under the qualifying amount, you will be refunded the value of your returned goods minus £6 delivery charge.
Usually orders will arrive within 3-5 working days however during stock shortages it can take up to 2 weeks (however we will always notify you of any shortages).
If you have any questions about a purchase that you would like to return please email us, however our standard terms are;
IMPORTANT: If you qualify for free delivery by spending over £100 (or as part of any other offer) and you return a proportion of your order which brings the original value of the order under the qualifying amount, you will be refunded the value of your returned goods minus £6 delivery charge.
If you send back an order or partial order for a refund you will be refunded for the product but NOT THE SHIPPING COST.
You can, however take your items back to the CBK Adventure Hub and we can process the refund or exchange at the till for free. If exchanging and the product is not in store we can deliver to the store FREE OF CHARGE for you to collect.
CUSTOMERS ARE RESPOSIBLE FOR ANY SHIPPING COSTS WHEN RETURNING ITEMS/ORDERS BACK TO US BY MAIL.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Christmas Extended Returns - anything purchased in November and December can be returned or exchanged until January 31st.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase. And for online orders you need to fill in the returns request form a copy of which can be found in your original packaging from the delivery or by emailing us at hello@cbkadventures.co.uk.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)...
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
Refunds to card can take up to 14 days to process by your bank. If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@cbkadventures.co.uk.
Sale items (if applicable)
Sale items may be returned within 15 days of purchase.
Gifts
If the item was purchased as a gift and shipped directly to you or purchased in-store and given to you later, you will receive a gift card credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If returned to store and there is nothing you would like to exchange your item for we can also issue a gift card. If you would like a refund, the item can only be refunded to the payment method which was used in the original purchase.
Shipping
To return your product, you should mail your product to: 1A, Norma Crescent, Whitley Bay, Tyne and Wear, NE26 2PD. United Kingdom.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.
If you have any questions please don't hesitate to contact us at hello@cbkadventures.co.uk
